Return Policy

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Last Updated: 2018

If, for any reason, the Client is willing to return the Product purchased from the Store and request a refund, the Client must notify it to Makr Shakr no later than 30 days following the date of purchase (the "Cancellation Period").


In order to initiate a procedure to return the Products, the Client must notify Makr Shakr’s customer support of his decision to return the Product within the Cancellation Period. The Client shall provide details on where and when the Product had been purchased and the reasons for returning it. Makr Shakr’s customer service will provide the Client with a Return Materials Authorization ("RMA") that must be included in the Client return shipment to Makr Shakr, together with the address to which the Product must be returned. If the Product was not purchased from the Store, the Client shall contact the relevant reseller in order to obtain a refund.

The Client who intends to cancel the purchase, reservation or pre-order within the cooling-off period (30 days from either the signing of these Terms & Conditions or the placement of the reservation/pre-order) shall notify it to Makr Shakr by email or registered mail (through the dedicated request type on Failing to do so within the cooling-off period, will prevent the Client from obtaining reimbursement of its advance payment or of the full price paid for the Product (if the Product had already been delivered).

In order to receive a refund, the Client must return his Product (and any promotional merchandise supplied with the Product) with an RMA within 14 days following the day of notification to the Makr Shakr’s customer support of his intention to return the Product.

If the Product is not defective and by all means compliant with its description, the Client will bear all the costs incurred for returning the Product to Makr Shakr (including uninstallation and shipment of the Product back to Makr Shakr).
Makr Shakr will refund the price paid by the Client for the Product and the original delivery cost (up to the value of Makr Shakr Ground delivery option), less the value of any promotional merchandise or discounts granted to the Client. If the Client purchases a Bundle (multiple Products sold together at a discount), Makr Shakr will not provide a refund in the event only part of the Bundle is returned by the Client. Full refund may be obtained if the Client returns all the Products supplied in that Bundle. Makr Shakr, at its sole discretion, may reduce the amount of the refund to reflect any reduction in value of the Product, which was caused by the incorrect handling of the Products by the Client in order to establish their nature, characteristics and functioning (e.g. beyond what would normally be permitted in a shop).

Makr Shakr will process the refund due to the Client as soon as possible and, in any case, within 30 days from the date of receipt of the returned Product. Products are not eligible for refund after the 30-day period.

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